FAQ's

TERMS AND CONDITIONS - 

Quick Quote

All vehicle groups are on request. We guarantee to confirm or otherwise within twelve hours of your request, however in most cases confirmation would be immediate.

Rates

All rates are shown by using the Quick Quote function, they are valid if the booking is made at that time and no guarantee is made that the same rate will be offered again.

Payments

We Accept VISA or Mastercard, EFT Prepayment (min 3 days in Advance prior to rental), or Cash on arrival. Any specially discounted rates may require pre payment on confirmation, this will be advised on confirmation.

Our Bank Details for any EFT Pre payments are:

BSB:084-462  .ACCOUNT:  394972258.

ACCOUNT NAME: SEQ RENT A CAR.

BRANCH:NATIONAL AUSTRALIA BANK, BUNDALL, QUEENSLAND 4217.

Cancellation Fee

Cancelled Charge
14 Days + prior to pick up $100.00
7-13 Days prior to pick up $150.00
1-6 Days prior to pick up $175.00
No show or cancellation on the day of collection $200.00

Rental Duration

A rental day is 24 hours from the time of pick up. Additional hours are chargeable at the rate of 1/3 (one third) of the days rental charge per hour up to three hours. After three hours another days rental fees will be payable. Timings start from ETA of flight. We are unable to offer any grace periods.

One Way Rentals – are available subject to the following minimum rental periods:

Origin Point Below Brisbane Gold Coast Sunshine Coast
Brisbane NA 5 Days 7 Days
Gold Coast 5 Days NA 7 Days
Sunshine Coast 7 Days 7 Days NA

Damage Liability

Our rates are subject to the Damage Liability Excesses shown below,by payment of the daily ERW (excess reduction waiver) shown you may ,subject to the terms herein and on the rental agreement being met reduce your liability as shown.

A Security Deposit will be required to cover the chosen excess on the vehicle.This deposit is taken by cash or credit card on arrival and will be refunded at the conclusion of the rental,providing no Damage,Cleaning,Late or Fuel charges are payable.

We strongly recommend customers do reduce their excess to the lower levels offered,as if any un insured driver causes damage,or if damage is caused by an unknown third party to the rental vehicle you may not be able to recover the excess costs.Other Insurance you may hold such as Travel or Credit Card coverage may not fully cover you or take a long time to re imburse you,especially if you are from overseas.We do not become involved with any claim you may have with this type of cover you may hold and any excesses due to us are payable immediatly.

Any parking or traffic violation that the renter fails to settle direct will incur a service fee of $75.00 in addition to the stated penalty.

You are reminded that all underbody or overhead damage is at renters risk and in the event of the vehicle being driven on any unsealed road or surface or out of the area of authorised use as shown on the rental agreement then the renter is liable for the total cost of both damage and associated costs.

Driver's Age Excess ERW Per Day Reduces Excess To:
Drivers 25+ $5000 $14

$500 For Multi Vehicle Incidents

Plus $1650 for any Single Vehicle Incident

Drivers 25+ $5000 $22

$0 For Multi and Single Vehicle Incidents

Drivers 21-24 $5000 $25

$850 For Multi Vehicle Incidents

Plus $1650 for any Single Vehicle Incident

Minimum/Maximum Ages

ECMR, CCAR, ICAR – Minimum Age 21 Years,Maximum Age 80 Years.

SCAR, FCAR, IVAR – Minimum Age 23 Years,Maximum Age 80 Years.

Drivers License

We ask that you produce a current Australian, overseas or international drivers license which has been held for a minimum of two years. Minimum age (as above) is 21 years.

Fuel

Fuel is on account of the Renter,we ask that prior to returning that the tank is re filled to the level received. If this is not done we are happy to re fuel the vehicle @ $2.50 per litre.

Child / Baby Seats

Approved Baby seats,and booster seats are available, subject to availability at time of booking, please ensure request is made at that time.

Street Directories and Maps

We offer city street maps upon request at time of booking.

Satellite Navigation Units

We offer the latest Satellite Navigation Units ,they may be ordered in the booking process.

Fleet

We pride ourselves on the standard of our vehicles,which normally are aged between 1 and 3 years,we always endeavour to present them in showroom condition,and are meticulous regarding regular maintenance to ensure trouble free driving for you.

Airport Deliveries

SEQ Rent A Car is a Licenced off airport operator at Gold Coast and Brisbane Airports.This means unlike some other operators the vehicle is right at the airport in the same way that you would experience from the major companies,but without the hefty surcharges!!.This way you do not have to wait around for a shuttle bus to transfer you,in some cases 20 minutes away to an office to complete the paperwork,then on return have to repeat the process,wasting valuble holiday time.Full details are given in your confirmation.

Hotel & Motel Deliveries

SEQ Rent A Car offers a free courtesy pick up and drop off service to all accommodation houses on the Gold Coast between 9am and 4pm,7 days a week,subject to availability of staff,full details will be given in the confirmation if you select Surfers Paradise as the pick up point.

Tolls and Unpaid Infringement Notices

There are a number of Toll Roads in SE Queensland,It is your responsibility to ensure any tolls are paid in a timely manner,please see the Link in our “Useful Information” links for more details. Any tolls or other infringements not settled by the renter that require us to submit a Statutory Declaration to the issuing authority will attract a service fee of $75,in addition to any penalty imposed by the issuing authority directly to you after we have advised them of the driver.

We remind you that Queensland and NSW uses mobile speed cameras widely and to avoid not only a charge from us as well as a fine and loss of demerit points,as well as from a safety point of view that all speed limits are adhered to.

Vehicle Condition on Return

Our rates are kept low by asking vehicles are returned in the same condition as received and do not require extensive cleaning inside or out,any vehicle not returned as received may result in a cleaning fee of $25 minimum being levied,we also remind you that all our vehicles are by law designated non smoking for the benefit and safety of everyone.

GO HERE FOR ABOUT US

Locations

Head Office: PO Box 431 Surfers Paradise Queensland 4217

GENERAL: 61 755741318
TOLL FREE AUST: 1800 241346
NZ: 0800 541509
SINGAPORE: 8006 167040
MALAYSIA: 1800 815491
UK: 0808 1013884